Privacy Policy
Clear, customer-first policies for safe and transparent online ordering.
1. Who We Are
GoodFood is a food e-commerce business operating from India Studios, Rampur, Bazar Samiti, Patna-800006, India. These policies explain how we operate our website and serve customers.
2. Information We Collect
We collect only information reasonably needed to create accounts, process orders, arrange pickup/delivery and provide customer support, such as name, email address, phone number, delivery or pickup details, order history and payment reference information such as UTR when supplied.
We do not ask customers to provide card numbers, CVV, PINs or banking passwords to us. UPI payments are handled using the payment method presented at checkout and any payment verification reference supplied by the customer.
3. How We Use Information
- Create and secure customer accounts.
- Process and fulfill orders.
- Verify payments and prevent fraud or misuse.
- Provide necessary transactional emails and customer support.
- Maintain business, accounting, security and legal records.
- Improve reliability and customer experience.
4. Sharing & Disclosure
We do not sell customer personal information. Information may be shared only where reasonably necessary to operate the service, complete a requested delivery/service, maintain technical infrastructure, prevent fraud, or comply with a lawful requirement.
5. Security
We use reasonable technical and organizational safeguards including authenticated access, password protection, session controls, access restrictions, server-side validation and protected database operations. No internet service can guarantee absolute security, so customers should keep passwords confidential and report suspicious activity promptly.
6. Cookies & Sessions
The website uses essential cookies/session mechanisms needed for login, security and cart functionality. These are operational features rather than a promise of behavioral advertising.
7. Retention & Your Requests
Business records may be retained for as long as reasonably required for order fulfillment, accounting, security, dispute handling and legal obligations. For questions about personal information or to request correction of inaccurate account information, contact our customer support/grievance contact.
8. Contact
Email: orders@goodfood.indiastudios.in
Business location: India Studios, Rampur, Bazar Samiti, Patna-800006, India.