Terms & Conditions
Clear, customer-first policies for safe and transparent online ordering.
1. Acceptance
By creating an account, placing an order or using this website, you agree to these Terms & Conditions and the policies linked below. If you do not agree, please do not use the ordering service.
2. Products & Availability
GoodFood may offer prepared meals, packaged foods, groceries, snacks, beverages and other food products. Product details, ingredients, quantity, storage guidance, availability and pricing are shown on the relevant product page and may vary by item or supplier.
3. Orders & Confirmation
An order request is created through checkout. The order becomes accepted for fulfillment when confirmed by the business. We may decline or cancel an order where stock, production capacity, payment verification, address/serviceability, pricing or other legitimate operational issues prevent fulfillment.
4. Pickup & Delivery
- Pickup or delivery availability and any applicable charges are displayed during checkout.
- Delivery is subject to the service area, minimum order value and charges displayed at checkout.
- Any available pickup location will be shown during checkout.
- Customers must provide accurate contact and delivery information.
5. Payments
Available payment methods are those shown at checkout, including Cash on Pickup/Delivery where applicable and UPI. UPI orders may remain in Verification Pending until payment is verified. Customers should never share UPI PINs, OTPs or banking passwords with us.
6. Special & Custom Orders
Bulk, catering or special food requests may require a separate quotation and confirmation. Any special conditions will be shared before the order is accepted.
7. Cancellations, Refunds & Food Returns
Fresh/perishable food is handled differently from ordinary durable goods. Cancellation eligibility, refunds and replacement rules are explained in our dedicated Refund & Cancellation and Returns & Replacement policies. Customers should inspect an order promptly and report a genuine issue without delay.
8. Customer Responsibilities
Customers are responsible for accurate account information, secure passwords, correct delivery details, timely pickup, safe handling after receipt, and informing us of relevant allergies or dietary restrictions before ordering. Customers should not rely on assumptions about ingredients; please ask before purchase when an allergy or dietary restriction is important.
9. Fair Use & Website Security
Unauthorized access attempts, abuse of the ordering system, fraudulent payment activity, automated attacks, malicious uploads or interference with website operation are prohibited. We may suspend accounts or refuse transactions where there is a reasonable security or fraud concern.
10. Contact & Governing Framework
For customer support, order concerns or grievances: orders@goodfood.indiastudios.in. These terms are intended to operate under applicable laws of India, including applicable consumer-protection and e-commerce requirements.