Returns & Replacement Policy
Clear, customer-first policies for safe and transparent online ordering.
1. Fresh Food & Returns
Food items may be perishable or sealed for safety. Return eligibility depends on the product, its condition and applicable law. Contact support promptly if there is an issue.
2. Genuine Product Issues
If you receive the wrong product, a materially damaged product, or a product with a genuine quality/fulfillment issue attributable to us, contact us as soon as reasonably possible, as soon as reasonably possible after receipt. Keep the product, packaging and order details available and provide clear photographs where practical.
3. Resolution
After reviewing the issue, we may provide an appropriate remedy such as replacement, correction, credit or refund, depending on the nature of the problem and applicable law. We aim to resolve genuine complaints fairly and proportionately.
4. Delivery & Acceptance
Customers should inspect the package at receipt where practical and promptly report visible damage or an incorrect item. If a customer refuses a correctly prepared order for a reason unrelated to a business fault, refund eligibility may be limited.
5. Allergies & Dietary Requirements
6. How to Report an Issue
Email orders@goodfood.indiastudios.in with your order number, the issue, time of pickup/delivery and supporting photographs where applicable. We will review the complaint and respond with the next step.