Refund & Cancellation Policy
Clear, customer-first policies for safe and transparent online ordering.
1. Cancellation by Customer
- Before the order is confirmed: a customer may request cancellation. Where payment has already been received, an eligible refund will be processed using the applicable payment/refund method.
- After confirmation / once production has started: cancellation may not be possible because fresh ingredients and production capacity may already have been committed.
- Customized/special orders: cancellation and advance-payment terms are confirmed separately because ingredients and production may be committed specifically for the customer.
2. When a Refund May Apply
A refund or replacement may be considered when the business cannot fulfill a confirmed paid order, a payment was received but the order was not accepted, the same transaction was charged more than once, or a verified fulfillment problem warrants a refund.
3. Payment Verification
For UPI orders, payment may show as Verification Pending until the business verifies the transaction. Customers should retain the UTR/reference until the order is completed. A failed or unverified payment does not create an obligation to treat the order as paid.
4. Refund Processing
Once a refund is approved, processing time can depend on the payment method, bank or payment service. We will not deliberately delay an approved refund and will provide reasonable transaction/reference information where available.
5. Non-Refundable Situations
Except where required by applicable law or where the business has failed to fulfill its obligations, refunds are generally not available merely because a customer changes their mind after production has started, fails to collect an order on time, provides an incorrect delivery address/contact number, or mishandles/stores the product after receipt.
6. How to Request a Refund
Email orders@goodfood.indiastudios.in with the order number, registered phone/email, reason for the request and relevant payment/reference details. Do not send passwords, UPI PINs, OTPs or full banking credentials.